SHIPPING & RETURNS
Shipping Information
At Vekonix, we work to make every order simple, secure, and easy to track. Please review the information below before completing your purchase.
Multiple Packages
Because some products may be shipped from different fulfillment locations, items from the same order may arrive in separate packages and on different dates. You will not be charged additional shipping fees.
Tracking Your Order
When tracking information becomes available, it will be sent to your email. Please allow up to 48 hours for the carrier’s system to display updated info.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Processing does not include weekends or public holidays. During promotional periods or periods of high demand, additional processing time may be required.
- Once your order has been shipped, you will receive a confirmation email with the available tracking information.
Lost or Delayed Packages
If your package appears delayed, please contact the carrier first, then reach out to our support team. We will assist whenever possible.
Estimated Delivery Time
Estimated delivery times may vary depending on the product, destination, carrier, and shipping conditions. Most orders are delivered within approximately 7–20 business days after shipment.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, public holidays, customs procedures, or incorrect addresses.
Returns
We want you to be satisfied with your purchase. Eligible products may be returned within 30 days of delivery, subject to conditions.
Non-Returnable Items
Includes custom products, personal-care items that have been opened, used/damaged items, gift cards, and final-sale items.
Return Criteria
- Unused and in original condition
- In original packaging
- With all accessories and labels
- Supported by proof of purchase
Refunds
Once inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for processing.
Return Shipping Costs
Customers are responsible for return costs for changes of mind or incorrect selections. Vekonix covers costs for damaged or incorrect items.
Exchanges
We do not guarantee direct exchanges. You may be asked to return the item and place a new order for the preferred variation.