Question 1

Shipping Information

Accepted Answer

Orders are processed within 1–3 business days after payment confirmation.After processing, the estimated delivery time is 8–14 days. Delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, and holidays.Once your order has shipped, tracking information will be sent to the email address provided at checkout.Please review your shipping address carefully before completing your purchase. Incorrect or incomplete information may cause delays or prevent successful delivery.

Question 2

Returns & Refund Policy

Accepted Answer

Return requests may be submitted within 30 days of receiving your order.To be eligible for a return, the item must be unused, unworn, and in its original condition. It must also be returned in the original packaging with all accessories, components, and materials included.Before returning an item, please contact our customer support team through the Vekonix Help Center to receive the appropriate return instructions.If your order arrives damaged, defective, or different from the item purchased, please contact us as soon as possible and provide photos when available so our team can review the issue.Once the returned item has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to the original payment method. The time required for the amount to appear may vary depending on your bank or payment provider.

CozyKoala Mother & Baby Plush Toy Set

Shipping & Returns